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Return Policy
If an item does not meet with your satisfaction for any reason, you are welcome to return it. You must obtain an RMA. You must notify us of your desire to return your purchase within 7 days of receipt and it must be returned within 15 days of issuance of an RMA. Returned items must be the same item in the same condition as originally shipped, including all packaging. Returns should be shipped insured. Refunds are for the final purchase price only, less a 15% restocking fee. Shipping costs, insurance, and handling charges (if any) are non-refundable. Special orders are not returnable. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. If the item you have ordered is defective, contact us within the seller warranty period of 21 days and we will replace the defective item for you with an item of equal or greater functionality. Outside of 21 days, only manufacturers warranties (see below) apply. We do not pay for return shipping but will pay shipping on the replacement item for domestic orders. International buyers pay shipping both ways. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. MIKESBRIGHTLIGHTS.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. MIKESBRIGHTLIGHTS.com must receive the returned products within this time frame. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. One year warranty, Lamp, Ballast, Battery, Switch, Chargers, lifetime on light body, to original retail buyer. Proof of purchase and warranty registration required. Backorder Policy We make every effort to keep item availability information current. Most orders ship in 1-2 business days and we will notify you as soon as possible if there will be any delay longer than 4 days. Backorders will be charged at the time the order is placed. We will ship your order as soon as possible and will send a shipment confirmation when the order ships. At our discretion we may ship in-stock items immediately and back-ordered items as they arrive; if this is done at our discretion there will be no additional shipping charges. Shipping Policies Our shipping fees are calculated based upon weight and distance. In order to obtain shipping costs please fill out the 'Ship-to' screen of the checkout, being sure to select the level of service desired then click the 'Continue' button. You will be shown your order total before you have to enter any payment information. If you want pricing for another method simply use the 'Back' Button on your browser, change the method then click the 'Continue' button again. Most orders ship in 1-2 business days and we will notify you if there will be any delay longer than 4 days. We happily ship to PO Boxes, APO and FPO addresses but you must select USPS Priority Mail service to these destinations. Please remember to allow 1-2 business days for order processing. In-transit times are business days. Our shipping services are: First Class Mail: Our most cost conscious option works best for very small/light packages. 1-7 days in transit. Ground: The best option for most orders. 1-5 Days in transit. USPS Priority Mail:USPS Priority Mail 2-3 days to most destinations. Only option for orders shipping to APO/FPO, PO Boxes, AK, HI, PR and Guam. 3 Day Select: Guaranteed 3 business-day delivery from date of shipment. 2nd Day Air: Guaranteed 2 business-day delivery from date of shipment. USPS Express Mail:USPS Express Mail is available for all US and Protectorate addresses. In-transit time is 1-2 days. Next Day Air: Guaranteed to arrive by 3 PM the next business-day from date of shipment. Next Day Air: Guaranteed to arrive by 10:30AM the next business-day from date of shipment. Next Day Air Early AM: Guaranteed to arrive by 8:30AM the next business-day from date of shipment. International Shipping 4-14 Days: Orders ship via USPS Air Parcel or Global Priority Mail at our discretion. If you require EMS service with tracking please write in advance of ordering - there will be additional charges for EMS Customs and Import Duties for buyers outside of the US: Your order may be subject to VAT, import duties and/or taxes, which are levied by your country when your package reaches your country. MIKESBRIGHTLIGHTS.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Damaged Goods Policy In the case of defective items purchased from MIKESBRIGHTLIGHTS.com, items, can be exchanged for the same product within 30 days of the date of purchase. MIKESBRIGHTLIGHTS.com will pay the return shipping costs if the return is a result of a defective item. We will notify you via e-mail of your exchange once we've received and processed the item that needs to be exchanged. In most cases, we will issue an exchange within 3 to 5 business days of our receiving your return. |
Free UPS Ground Shipping on orders over $200
Note: All prices in US Dollars
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